Please note that all emails sent by OKCHEM are from ***@okchem.com, service@mail. okchemvip.com, or firstname.lastname@example.org. Please be alert of other emails sent to you in the name of OKCHEM.
Floor 12th, No.99 Huaxing Road, Hangzhou, Zhejiang, China
The buyer's guide will give you a brief introduction about how to register and login on our website, how to search product, send inquiries, contact sellers and order customized services.
Q: How can I register?
A: To register, you need to leave your email address, set a 6 to 12-character password for your account and fill out the contact information. After that, we will send you an email, and you can click the link to activate your account. The whole process can be completed in one minute and it’s totally free. If you do not want to create an account, you can also login with your LinkedIn.
Q: What if I forget the password and cannot login?
A: If you forget your password when you login, please click “Forgot Password” button, it will redirect where you can get the password back.
Q: How can I search the product I need?
A: You can enter the product name, supplier name, CAS No., etc., directly in the search bar; or search the product by the its category and application.
Q: What can I do when I cannot find the product?
A: If you cannot find the product, you can submit RFQ online, our service team can help you with the sourcing work and match the supplier(s) for you.
Q: How can I send inquiries online?
A: If you have found the product, you can click 'Inquire Now' on the product page and send the inquiry directly to the seller; if you cannot find the product (or do not want to search product), you can submit RFQ directly on the homepage, we will match supplier(s) for your product.
Q: How can I get the reply for my inquiry?
A: You inquiry will be answered directly by the seller as soon as possible, you can check the reply at your buyer center.
Q: How can I compare prices for my product?
A: If you have found several search results for your product, you can click “Compare” on one of the product pages, to view and compare prices at one place. If you haven’t found the product (or do not want to search product), you can submit RFQ online, and get multiple quotes from different sellers to compare.
Q: How can I contact with the supplier?
A: There are two ways for you to contact the supplier: you can talk to the supplier through “Chat Now”, or you can click “Contact Seller” button and leave a message to the seller, when the seller replies, you can check the message record at the buyer center.
Q: How can I add the product or supplier to my wish list? And can I remove them?
A: You can click add to wishlist or add to my favorite to add the product or supplier to your wishlist, and you can check all the records at the buyer center. Once you are not interested in the product or supplier, you can remove it from the wishlist at the buyer center.
Q: Can I get any update notice for the product or supplier in my wish list?
A: Yes. Once the product price has been updated, or the supplier has added new products online, you can get the email notice immediately.
Q: How can I order services on OKCHEM?
A: You can choose the service under our service tab, and apply for the service online directly. If you have any questions about our services, you can contact us on live chat, or send us an email to email@example.com.
Q: How do you charge for these services?
A: We charge differently for each services, and we can offer an annual membership for you to get favorable discounts for these services. You can contact us for more details.
Q: How can I search group buying products?
A: You can enter to the ChemBnB Group Buying tab directly to search the product. If you did not find the product available for group buying, you can also submit your request at RFQ.
Q: How can I order group buying products?
A: After you have found the product, you can click Apply Now and submit your application request.